Account and Data Deletion

How To Request Deletion

To request deletion of your Punchitect account, firm metadata, or associated personal data, email Punchitect support:

Include the following information so we can verify and process the request:

1. The Microsoft email address you use to sign in to Punchitect.
2. Your firm or organization name, if applicable.
3. Whether you want to delete your full Punchitect account/firm record or only specific associated data.

Data We Delete

After verifying the request, Punchitect will delete applicable account and service metadata we control, including:

• Punchitect firm registration records stored by Punchitect.
• Administrator name, email address, Microsoft user ID, and tenant ID stored by Punchitect.
• Selected storage configuration metadata, such as OneDrive or SharePoint site, drive, and folder identifiers.
• Subscription tier/status metadata stored in Punchitect systems.
• Other personal data associated with your Punchitect account where deletion is not legally or operationally restricted.

Data We Do Not Host

Punchitect does not store your project files on Punchitect servers. Floor plans, photos, punch list data, and exported reports are stored in your Microsoft OneDrive or SharePoint workspace. To delete those project files, delete them directly from your Microsoft storage location or ask your Microsoft 365 administrator for help.

Data We May Keep Temporarily

Some records may be retained where required for legal, billing, security, fraud-prevention, or compliance reasons. Examples include:

• Billing and tax records required by law, generally retained for at least 3 years.
• Payment processor records maintained by Stripe under Stripe's own policies.
• Microsoft account and storage records maintained by Microsoft under your Microsoft account or tenant policies.
• Cloudflare infrastructure logs, generally retained for up to 30 days according to our privacy policy and Cloudflare practices.
• Support correspondence needed to document and complete your deletion request.

Partial Data Deletion

You may request deletion of some associated data without deleting your full Punchitect account. Email [email protected] and describe the specific data you want deleted.

Timing

We aim to complete verified deletion requests within 30 days unless a longer retention period is required by law, security, billing, or compliance obligations.